Using General Use Machine
To ensure that we are using the proper machine when working in the office, this document will show you where to find the remote connection location and highlight a few other points of note when using a general use machine.
Logging In
1. Login to any one of the General Use machines using your domain username and password.
⚠️ Do Not Add "apexparamedics\": When in office, this is not necessary and will not work to sign you in. |
2. Navigate to the Billing Share ("R: Drive") > General Use Connections
3. Double click on the machine name assigned to you and login again when prompted.
Billing-##: This is the same name as the icon on your desktop when you connect remotely from a Wyse Terminal. |
✅ Success! You have successfully signed into your assigned machine. |
Logging Out
Please follow the steps below to properly logout of the General Use machine.
⚠️ Logout of Both Machines: You will need to sign out of both the machine you have connected to as well as the General Use machine you are sitting in front of. |
1. Click on the Windows icon 
(1) in the bottom left corner of the screen, click on your name (2) then sign out (3).
2. The Remote Desktop window will disappear, and the screen will show the desktop of the General Use machine.
3. Click on the Windows icon (1) in the bottom left corner of the screen, click on your name (2) then sign out (3).
✅ Success! You have successfully signed out of the General Use machine. |
Having Issues? Have you tried rebooting? A simple reboot of the device will resolve 90% of everyday computer issues. If you are unable to reboot through Windows, push and hold the power button until the machine turns off, or pull the power from the outlet and plug back in. Need Help? In order to get timely help when running into an issue, please make sure you are including a description of the issue, any error message associated with the issue and if possible, a screenshot of the error or issue using one of the following methods: Email or portal is preferred, with as much detail (screenshot) as possible. If you cannot access your email or the portal, please call to ensure you get timely assistance. |
Related Articles
Pitney - Using the Relay Machine
This document will walk through the basic steps on using the Pitney Bowes Relay machine. 1. Approach the device and confirm that is it turned on. 2. Click on the "Clear Deck" button to clear any envelopes still in the machine through before starting ...Resetting Password - Remote
Use this document to step through resetting your password while working remotely. ℹ The most effective way to reset your password is using the steps here Self-Service Password Reset Instructions If you are having difficulty with the Self-Service ...ANSI Acknowledgment Reader - Sharing Violation
When trying to use the Ansi Acknowledgement Reader to read the 999 response files, users may experience the following error: Resolution CLOSE RESCUE NET DISPATCH BILLING - it is unable to open these files while RescueNet is open and running on the ...Inconsistent Incoming Calls - Zulty's iPhone App
The most likely scenario for call center calls only coming in every 45 minutes or so is that the user is using an iPhone and have both the old version and new version of the apps installed. Per the vendor, follow these steps: 1. Log out of both apps ...Logging On via Wyse Terminal
1. Turn on Wyse Terminal ℹ Information: The terminal will automatically login, you do not need to enter a password. Just wait for the white background 2. Once fully booted and logged in, check the desktop for a remote desktop connection icon named ...