Resetting Password - Remote

Resetting Password - Remote

Use this document to step through resetting your password while working remotely. 

ℹ The most effective way to reset your password is using the steps here Self-Service Password Reset Instructions


If you are having difficulty with the Self-Service Password portal while working remotely, follow these steps:
⚠️ Password Must Not Be Expired: These steps will only work if you are still able to login to your machine meaning the password is not expired nor the account is locked out.


      1. On the keyboard press Ctrl + Alt + End 








      2. That will bring up the context menu:

      3. Enter your current password
      4. Create a new password
⚠️ New Password Must Adhere To:
  • At least 8 characters in length
  • Must contain at least 1 upper case letter
  • Must contain at least 1 lowercase letter
  • Must contain at least 1 number
  • Must contain at least 1 special character (!*&%$)
  • Cannot be the same as any of the last 5 passwords on the domain
  • Cannot contain your username and will prevent you from using generic passwords such as 'Password'







      
⛔ Password cannot be anywhere close to your username (ex: Jsmith's password cannot be jsmi3403!*6) This password will not be accepted.


      5. Re-enter the new password
      6. If the password has been accepted this message will appear on the screen:
New password confirmed in Windows 10

✅ SUCCESS! You have successfully reset your password! The next time you login, use the new password.



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