Popular Articles
Inconsistent Incoming Calls - Zulty's iPhone App
The most likely scenario for call center calls only coming in every 45 minutes or so is that the user is using an iPhone and have both the old version and new version of the apps installed. Per the vendor, follow these steps: 1. Log out of both apps ...
Setting Default PDF Application
Since we have moved away from everyone in billing needing the Foxit PDF Editor, we had to update the policies that would force Foxit as the default on all of the billing machines. If for some reason, the PDF files are not opening in Foxit ...
Self Service - Reset Password
This document will walk through the steps required for a user to unlock their account without requiring a domain admin. Resetting Password ⚠️ You only have 5 minutes to complete each step of the password reset process. Open a browser and navigate to ...
ANSI Acknowledgment Reader - Sharing Violation
When trying to use the Ansi Acknowledgement Reader to read the 999 response files, users may experience the following error: Resolution CLOSE RESCUE NET DISPATCH BILLING - it is unable to open these files while RescueNet is open and running on the ...
Desk Phone Ringing for Multiple Extensions
This resolution is to help fix an issue where a Zulty's desk phone is ringing for more than 1 extension. One of the users that is experiencing this issue either recently transitioned to working from home, or who's role has been adjusted and no longer ...